Terms and Conditions

Last updated: 24 April 2026

1. Definitions

• Contract — the agreement between the Buyer and the Seller for the sale of Goods, incorporating these Terms and Conditions.
• Goods — the items the Buyer agrees to purchase from the Seller.
• Seller / we / us / Evolv DNA — SVIUK Ltd, a company registered in England and Wales (number 08555933), trading as Evolv DNA, whose registered office is at 190 Queen Street, Withernsea, East Yorkshire, HU19 2LG, United Kingdom.
• Buyer / customer / you — the person or entity placing an order through evolvdna.co.uk or by telephone.
• Terms and Conditions — these terms, governing all transactions between Evolv DNA and the Buyer.

2. Age of purchase

You must be 18 or over to purchase from this site. We may carry out checks to verify this, including through third-party services. By placing an order you confirm you are 18 or over.

3. Ordering

All orders are offers by you to purchase Goods subject to these Terms and Conditions, and are subject to acceptance by us. A contract is formed only when we confirm acceptance by email (typically the order confirmation). We reserve the right to decline or cancel any order at our discretion, in which case any payment taken will be refunded in full.

4. Prices and payment

Prices shown on the website are inclusive of VAT at the applicable rate for the delivery destination. Prices are valid at the time of order placement.

We accept secure payment through our payment provider (currently Viva Wallet). Additional payment methods may be added from time to time and will be shown at checkout. Your payment details are entered directly with the payment provider and are not stored by us.

We reserve the right to change prices at any time without notice. Prices already confirmed in a completed order will not be changed.

5. Delivery

We ship using Royal Mail, DHL, and UPS, depending on the destination and the service level chosen at checkout.

Estimated delivery times are provided at checkout and are indicative only. We are not liable for delays outside our reasonable control (for example, carrier delays, customs inspections, or weather disruption).

Risk in the Goods passes to you on delivery.

6. Customs, duties and import charges

UK orders

No customs charges apply.

EU orders

VAT is collected at checkout through our IOSS fiscal representation for consignments under the IOSS value threshold (currently €150, approximately £125). No further VAT should apply at the EU border for these shipments.

From 1 July 2026, EU regulations introduce a flat customs duty on consignments under €150 (currently set at €3 per item category). Some EU member states also apply their own national handling fees on imported parcels. These charges are set by the destination country and may be collected by the carrier on delivery. They are outside our control and are the responsibility of the customer.

Orders over €150 to the EU, and all orders outside the UK and EU

Any import duties, taxes, and handling fees charged by the destination country are the responsibility of the customer.

Customs declarations

We are unable to:

• Declare a lower value on customs paperwork
• Declare goods as something other than what they are

It is the customer's responsibility to check whether our products can be legally imported into their country before ordering. Countries we cannot ship to will be indicated at checkout.

7. Cancellation and returns

Statutory right to cancel

You have the right to cancel your order within 14 calendar days of receiving the Goods, without giving a reason. To exercise this right, contact us at sales@evolvdna.co.uk.

Once we confirm your cancellation, you must return the Goods to us within 14 days. Returned Goods must be unused, in their original packaging, and with any seals intact.

Refunds will be processed within 14 days of our receipt of the returned Goods, using the same payment method as the original order. We will refund the cost of the Goods; delivery charges are not refunded. Return postage is the customer's responsibility unless the Goods are faulty or incorrectly supplied.

Goods we cannot refund

We cannot accept returns of:

• Goods that have been used, or where seals have been broken for reasons other than inspection
• Goods that have been personalised or custom-ordered

This does not affect your statutory rights in respect of faulty or misdescribed Goods.

8. Warranty

Evolv DNA products are covered by a six-month warranty against manufacturing defect, valid from the date of original purchase. This warranty is offered by SVIUK Ltd as the seller, and is in addition to your statutory rights under the Consumer Rights Act 2015.

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, accident, or unauthorised modification
• Consumable parts such as pods and coils

To make a warranty claim, please contact sales@evolvdna.co.uk with your order number and a description of the fault. We may ask for the product to be returned for inspection.

Replacement items are covered by the remainder of the original warranty period, not a new warranty period.

Nothing in this clause affects your statutory rights, which extend up to six years from purchase for manufacturing defects under UK consumer law.

9. Product information

We take reasonable care to ensure product descriptions, images, and specifications are accurate. Minor variations in colour, finish, or specification may occur. Specifications may be updated by the manufacturer from time to time without notice.

10. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be limited or excluded by law

Subject to the above, our total liability in connection with any order is limited to the price paid for the Goods.

We are not liable for any indirect, consequential, or incidental loss, including loss of profit, loss of use, or loss of data.

11. Reviews

You may be invited to leave a review of your purchase via our review partner TrustMate. Reviews are voluntary. Only genuine customers may post reviews of products they have purchased. Reviews must not infringe intellectual property, defame any person, or be posted maliciously. We reserve the right to flag or request removal of reviews that breach these terms.

12. Events outside our control

We are not liable for failure to perform, or delay in performing, any obligation under these Terms where that failure or delay is caused by events outside our reasonable control, including carrier disruption, strikes, government action, extreme weather, or supply chain failure.

13. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause affects the statutory rights of consumers in other jurisdictions to bring proceedings in their local courts where required by law.

14. Contact

For any queries relating to orders, returns, warranties, or these Terms and Conditions: